Orders and delivery
When ordering items from the Nobel Peace Center the order will be handled and packaged in our shop in Oslo, Norway. The price given at checkout is the total cost of the item, VAT and delivery fees. If there for some reason were to be an error in our item balance when completing the transaction, we will contact you as soon as possible in regard to cancel the purchase or to make sure you will receive the item within reasonable time.
The Nobel Peace Center uses Bring as our main shipping provider. The Nobel Peace Center is not responsible for any delays due to fault or delays during handling by the shipping provider, but we still strive to help our customers if this is to happen. In cases like these, please contact us by e-mail or in our contact form. The Nobel Peace Center reserves the right to charge a fee of NOK 200 for unclaimed parcels returned by any shipping provider.
We also offer our customers the option of reserving items online for purchase in shop. By choosing this alternative you as a customer will be contacted via e-post when the items are ready to be picked up. The items can be picked up at our shop at the Nobel Peace Center, Brynjulf Bulls plass 1, 0250 Oslo, Norway. Here https://nobelpeacecenter.org/en/visit you will find our opening hours. When choosing this alternative, the items will be reserved for 48 hours from when you get a notice of the reservation is ready to collect. When choosing this alternative, the purchase of the item(s) will have to be made in the physical shop.
Deviation from product photo:
Due to several of our products being handmade or being made from excess materials, some items are specified as with a certain uniqueness or being of limited edition. This means that the items to an extent will vary from the product photo. This either in regard to colors, exact measures in size and weight, use of materials or other visual expressions. If the product is specified as such and you feel uncertain, please contact us and we will make an effort to find you an item that as much as possible resembles your preferences.
Security of payment
The Nobel Peace Center web shop uses Klarna payment solutions. Card- and other payment information is collected and stored at and by Klarna’s (regulations*). You can learn about all other personal information being stored under (privacy*). Other questions of payment can be submitted in our contact form or by e-mail.
Complaints, missing or broken parts/items
If any fault or defect on the received products are discovered, you must within reasonable time contact the Nobel Peace Center. This preferably by e-mail or by our contact form. You will then be informed about the following process of returning the item(s) and being refunded. The regulations of fault/defects and returns/refunds are stated in (the Norwegian consumer purchase act https://lovdata.no/nav/lov/2002-06-21-34/kap6. The risk of an item is transferred to customer after the item(s) is received. The right of withdrawal still stands for 14 days if the item(s) get damaged, unless the damage is due to negligence and mishandling by customer. In any case, always save the packaging. When returning a product due to faults or defects the Nobel Peace Center will compensate the return fees. The item(s) may also be returned in our physical shop.
Withdrawal of purchase or returning an item
The right of withdrawal must be evoked within 14 days of receiving the product. This can be done by contacting the shop by e-mail or by our contact form. To withdraw the purchase the item(s) must be returned in the same state as when received, and returned with a fully completed form. The form for withdrawal of purchase is to be found (here*) and in your received parcel. Include a copy of your receipt in the return shipment, as well as information regarding the preferred bank account you would like the refund transferred to. The right of withdrawal is regulated by https://lovdata.no/artikkel/netthandel__angrerettloven__rettigheter_ved_kjop/2217.
You may return the purchase in our physical shop. By doing this the right of withdrawal also applies for 14 days from when the items are received. Bring the item(s), your receipt and the order confirmation.
The right of withdrawal applies to consumer purchases and does not include corporative or business sale arrangements. If you want to cancel your order, please contact the Nobel Peace Center by e-mail or by our contact form as soon as possible.